Privacy Policy — Velour & Co

Effective Date: May 2026

Welcome to Velour & Co. Your privacy is important to us. This Privacy Policy explains how Velour & Co (“we,” “our,” or “us”) collects, uses, and protects your information when you visit or make a purchase from velourandco.com.

1. Information We Collect

When you visit our website, we may collect the following information:

Personal Information

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment details (processed securely through third-party providers)

Device Information

• IP address
• Browser type
• Device type
• Time zone
• Cookies and browsing behavior

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and updates
• Improve our website and customer experience
• Prevent fraud and unauthorized transactions
• Send marketing emails (only if you opt in)

3. Payment Processing

Payments are processed securely through trusted third-party payment providers such as Shopify Payments, PayPal, Razorpay, and other secure gateways. We do not store your full payment card information.

4. Cookies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and shopping behavior
• Remember customer preferences
• Provide personalized experiences

You may disable cookies in your browser settings.

5. Third-Party Services

We may share limited information with trusted service providers including:

• Shipping carriers
• Payment processors
• Analytics providers
• Marketing tools

These providers only receive information necessary to perform their services.

6. Data Security

We implement reasonable security measures to protect your information. However, no online transmission or storage system can be guaranteed 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction or deletion
• Withdraw consent for marketing emails
• Request data portability

To exercise these rights, contact us at:
hello@velourandco.com

8. Retention of Information

We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

Velour & Co
Email: hello@velourandco.com
Website: velourandco.com