Frequently Asked Questions
Find answers to common questions about Velour & Co orders, shipping, returns, products, payments, and customer support.
Orders & Shipping
Returns & Refunds
Yes. Eligible items may be returned within 30 days of delivery according to our Return & Refund Policy.
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Certain items such as intimate products, personalized items, and final sale products may not be eligible for return.
Products & Materials
Many Velour & Co jewelry pieces are made using hypoallergenic materials suitable for sensitive skin. Product material details are listed on individual product pages.
To maintain quality and shine, store jewelry in a dry place and avoid exposure to water, perfumes, and harsh chemicals.
We strive to display product colors as accurately as possible, though slight variations may occur due to screen settings.
Payments & Security
Velour & Co accepts major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Yes. All transactions are encrypted and securely processed to protect customer information and payment details.
Customers may contact Velour & Co through the Contact Us page or by emailing contact@velourandco.com.
Customer support is available Monday through Saturday from 9:00 AM to 6:00 PM EST.